Successful hosts understand that guests have been dreaming of a special holiday for months. They have usually spent a lot of time and money to make their dream come true, so any unforeseen changes can be very upsetting. Professional providers need to ensure that fair standards and provisions are in place for both parties: If you have to cancel the retreat for unforeseeable reasons and guests would incur high cancellation fees, you should pay for their travel costs. Professional providers take cancellations very seriously as they are aware of the negative emotions they cause which, in turn, often lead to negative reviews.
Communicate the minimum number of participants:
If your retreat requires a minimum number of participants, it is especially important to be transparent in your communications. Inform the guest upon confirmation of booking when you will be able to send them a final confirmation. This should be at least 4 weeks before the beginning of the retreat. It is otherwise difficult for the guest to find an alternative and to organise their travels. We are happy to assist you if you do not feel confident in this matter.
Have a Plan B:
Global warming can be an unpredictable factor particularly for sports holidays, as so many activities are held outdoors and the retreats often require a minimum number of participants. Communicate clearly that these retreats depend on the weather and other factors. We also recommend to have a plan B ready for any short term weather changes.